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Director, Clinical Operations


Monte Rosa Therapeutics

Boston, MA, USA
Posted on Wednesday, May 29, 2024

Sales Support Specialist

Job Locations PH-Cebu City
# of Openings
Posted Date
1 week ago(5/24/2024 8:19 AM)


We are seeking a SALES SUPPORT SPECIALIST to join our growing team!

Position Overview

Supports Payments Sales pre and post-merchant account setup.

Responsibilities & Qualifications

A Day in the Life

  • Enters merchant account applications within the Co-Pilot system with correct documents provided by the payment’s sales team.
  • Responds to customer issues in a timely and accurate way, via phone, email, or chat.
  • Identifies customer needs and provides training for customers within the reporting tool and gateway.
  • Analyze and report product malfunctions to the Sales Support Supervisor for escalation.
  • Monitors customer tickets within the Co-Pilot system and reaches out to provide assistance if applicable.
  • Processes cancellations as reported from First Data/Fiserv.
  • Makes follow-ups with customers weekly to ensure any reported issues have been resolved.
  • Meets (1 on 1) with the Sales Support Supervisor weekly for any questions.
  • Reports to the Sales Support Supervisor weekly if any applications are still pending or extended SLA time.
  • Reports to the Sales Support Supervisor weekly if any support tickets are still pending or extended SLA time.

We would love to chat if you have...

  • Experience
    • 2+ years in a customer-supporting role.
    • Knowledge of Payments is a plus.
  • Other Skills
    • Strong attention to detail
    • Strong interpersonal skills
    • Analytical skills
    • Research and problem-solving skills

Total Rewards

About Us
Community Brands – leveling the playing field between for-profits and purpose-driven organizations

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

At Community Brands, a great company awaits you...

  • Market-Competitive Compensation
  • Generous Allowances & Benefits
  • Quarterly Performance Bonus
  • Flexible Planned Paid Time Off
  • Annual Leave Credit Conversion
  • Medical Insurance
  • Dependents' HMO Coverage
  • Dental Coverage
  • Comprehensive Life Insurance
  • Casual Environment
  • Purpose-Driven Culture
  • Work-Life Balance
  • Passionate About Community Involvement
  • Equal Opportunity Employer

All persons hired will be required to:

  • verify their identity,
  • verify they are eligible to work, without sponsorship, in the country they are to be employed in, and
  • complete any required employment eligibility verification form upon hire.



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